Helpdesk Assistant Rainforest Alliance

The Helpdesk Assistant (HA) will be responsible for coordinating efforts within IT to troubleshoot technical issues and requests, and liaise with outsourced vendors when necessary for Latin America. S/he will also work in close coordination with the SharePoint Administrator to provide SharePoint support for the organization. S/he will ensure the smooth and optimal functioning of networks, computers, servers, telephony systems and other IT devices. S/he will also provide the foundation for scalable Rainforest Alliance organizational growth and facilitate system design activities. S/he will provide continuous user training to staff on organization infrastructure systems and will ensure that Rainforest Alliance IT systems are well maintained, secure and staff has access to the training and technology needed to support Rainforest Alliance’s mission.
Notes: Only candidates authorized to work in Mexico will be considered.

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